Privacy Policy
How Optimus Physio handles your information
This policy explains how Optimus Physio collects, uses, stores and protects your personal information, including health information, and sets out your rights under UK data protection law.
Who we are
Optimus Physio
Optimus Physio is operated by Sangita Patel, trading as a sole practitioner. Sangita Patel is the data controller for personal information collected through this website and in the course of providing physiotherapy services.
You can contact Optimus Physio at [email protected] or at the clinic address shown on this page.
Data controller
Sangita Patel
Optimus Physio
Evolve Athletic Arch
Hackney Downs Studios
2 Amhurst Terrace
London
E8 2BT
Information collected
What information we collect
The information collected depends on how you interact with Optimus Physio and whether you become a patient.
01
Contact and identity information
Enquiries and appointments
This may include your name, email address, phone number and any details you provide when making an enquiry, arranging an appointment or completing a form.
02
Health and clinical information
Special category data
This may include your medical history, symptoms, treatment records, clinical notes and any imaging, scan reports or other healthcare information you share. Health information is treated with additional care because it is special category data.
03
Financial information
Payment records and invoices
This may include records of appointment fees paid and invoices issued. Optimus Physio does not collect or store card details through this website.
04
Technical and usage information
Website usage
When you visit this website, limited technical information may be collected, such as your IP address, browser type, device information and pages visited. Cookies are explained below.
Lawful basis
Why Optimus Physio uses your information
Personal information is processed only where there is a lawful basis to do so. Different lawful bases may apply depending on the type of information and the reason it is being used.
Contract:
To respond to your enquiry, arrange appointments and provide physiotherapy services.
To respond to your enquiry, arrange appointments and provide physiotherapy services.
Health and social care:
To process health information where necessary for assessment, treatment and clinical care.
To process health information where necessary for assessment, treatment and clinical care.
Legal obligation:
To meet legal, tax, professional and regulatory obligations.
To meet legal, tax, professional and regulatory obligations.
Consent:
For marketing communications or non-essential cookies, where applicable.
For marketing communications or non-essential cookies, where applicable.
How information is used
What Optimus Physio uses your information for
Providing physiotherapy assessment, treatment and ongoing care.
Contacting you about enquiries, appointments, treatment plans and follow-up information.
Maintaining clinical records and financial records.
Corresponding with other healthcare providers involved in your care, where clinically appropriate and with your knowledge.
Complying with professional, regulatory and legal obligations.
Sharing and retention
Who information is shared with, and how long it is kept
Optimus Physio does not sell your data. Information is only shared where necessary and appropriate.
01
Healthcare providers
Clinical care
Information may be shared with other healthcare providers involved in your care, such as a GP, consultant or surgical team, where clinically appropriate and with your knowledge.
02
Service providers
Website and practice admin
Trusted service providers may process limited information where necessary to run the website, manage email, maintain records, provide secure systems or support administration. They may only process data for the purposes instructed.
03
Legal requirements
Required disclosures
Information may be disclosed where required by law, court order, professional regulator, tax authority or another lawful authority.
04
Clinical records
Health records
Clinical records are retained for a minimum of eight years from the date of your last treatment. If you were a minor at the time of treatment, records may be kept for longer in line with professional guidance.
05
Financial records
Invoices and payments
Financial records are retained for the period required for tax and accounting purposes.
06
Enquiry data
Contact form messages
If you enquire but do not become a patient, enquiry information is kept only for as long as reasonably necessary to respond and manage the enquiry.
Security
How information is protected
Optimus Physio takes the security of personal information seriously. Appropriate organisational and technical measures are used to reduce the risk of unauthorised access, loss, misuse or disclosure.
Clinical and administrative records are stored securely and access is limited to those who need it for legitimate practice purposes.
Cookies
Website cookies
This website may use cookies. Essential cookies are used where needed for the site to function.
Analytics or non-essential cookies are only used where enabled and where the appropriate consent mechanism is in place.
You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functionality.
Your rights
Your data protection rights
You can contact Optimus Physio at [email protected] to exercise your rights. Requests will usually be responded to within one calendar month.
Access
Request a copy of the personal information held about you.
Rectification
Ask for inaccurate or incomplete information to be corrected.
Erasure
Ask for data to be deleted in certain circumstances, subject to legal and clinical record-keeping duties.
Restriction
Ask for processing to be restricted in certain circumstances.
Portability
Request certain data in a structured, commonly used format where the right applies.
Objection
Object to certain types of processing where the right applies.
Withdraw consent
Withdraw consent at any time where processing is based on consent.
Make a request
Complaints
Raising a concern
If you have concerns about how your personal data has been handled, contact Optimus Physio first and the matter will be reviewed.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
Policy updates
Changes to this policy
This privacy policy may be updated from time to time. The current version will be available on this page.
Last reviewed: April 2026